Booking Terms and Conditions


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01 Definitiions

1.1 When the following words are used in these Terms and Conditions, this is what they mean:

(a) Accommodation: the accommodation that we provide to you as set out in the booking including the pitch and its facilities.

(b) Authorised Group Booking: a booking, or series of bookings that have been authorised as such in writing by Kingfisher Caravan Park prior to acceptance of the booking. (See Clauses 6.3 & 7.3).

(c) Bank Holiday Booking: your request to us for accommodation where it includes a Bank Holiday period and is for a minimum number of five nights.

(d) Booking: your request to us for accommodation, including a Bank Holiday Booking.

(e) Booking Confirmation: our acceptance of your booking request.

(f) Events outside of our control: as defined in clause 14.2.

(g) Park: the Invest East Lindsey Limited Park at which you have booked to stay.

(h) Invest East Lindsey Limited, we, our, us: Invest East Lindsey Limited trading as Kingfisher Caravan Park.

(i) Writing or Written: when these words are used in these terms, this will include email or any other form of contact unless we state otherwise.

02 Our Contract with you

2.1 You submitting the Booking to us does not mean we have accepted it. We may or may not do so. Our acceptance of your booking will take place as described in clause 2.2. If we are unable to supply you with your chosen accommodation, we will inform you of this and we will not accept the booking.

2.2 These terms and Conditions will become binding on you and us when we send you a booking confirmation at which point a contract will come into existence between you and us.

2.3 These Terms and Conditions apply whether you make a booking via our website, by email, post, telephone or in person. Third Party bookings are subject to both the terms and conditions of the booking company and the Park Rules and booking terms and conditions of Invest East Lindsey limited trading as Kingfisher Caravan Park.

2.4 If you book to stay privately with a holiday homeowner, you are subject to the terms and condition laid down by the holiday homeowner or private letting company that they may use. Except where you have been caused personal injury by our negligence Invest East Lindsey Limited cannot accept responsibility or liability for private let guests and any changes, cancellations or booking alterations and or problems will be referred back to the private letting agent. Private letting guests will still be subject to our park rules outlined below and will also be required to purchase additional facilities and or equipment if you wish to use it.


3.1 We do not except bookings from or allow anyone to stay on our holiday park who are listed on the Violent and Sex Offenders Register (or any register which supersedes it). By making a booking, you are confirming that no one in your party is registered with said Register.

04 Price, deposit and payment

4.1 The price of the accommodation will be set out at the time we confirm your booking. Our prices may change at any time, but price changes will not affect bookings already confirmed with you whether they go up or down in value, except that we will pass through to you any VAT or other taxation charge that applies to your booking.

4.2 Our prices include the supply of linen, provisions of gas, water and electricity and are all inclusive of VAT.

4.3 The minimum price for any accommodation booking is £50.

4.4 We do our best to ensure all prices are correct at the time of publication. If however we publish, in error we will contact you as soon as it is possible to correct this by refunding any overpayments or where there has been an underpayment then either collecting the underpayment or refunding and cancelling the booking, you will have a choice.

4.5 When you make a booking, we will ask you to pay a deposit of at least 20% of the cost of your booking immediately. Where promotional bookings are subject to different rules, they will be clearly indicated. If the date of your booking is within eight weeks from the date of booking then the full amount must be paid to secure your booking.

4.6 Once your booking is confirmed you are responsible for payment of the balance, which is due at least eight weeks prior to commencement of your holiday, if the balance remains unpaid after that time your booking will be cancelled without a refund.

4.7 To ensure that we are able to communicate with our guests in a prompt and efficient manner all correspondence and invoicing will be via email. Customers requesting paper copies of any documentation to be posted to them will incur s £2 charge per item to contribute towards the cost of administration and postage.

4.8 All discounts and special offers are subject to availability, cannot be guaranteed and only one offer can be used for a booking.

05 Changes in our Terms and Conditions

5.1 The law and how we have to operate the park may change from time to time. If this happens then we may need to update out terms and conditions and park rules. You will be able to find the latest version online at If we make any significant changes to our terms and conditions or park rules after you have booked, which affect your booking, we will give you the option to cancel your holiday with a full refund.

06 Providing you with accommodation

6.1 We will supply the accommodation to you from the date set out in the booking confirmation, for the number of people stated on the booking confirmation and with any special requests that may have been requested by you, which we may be able to provide.

6.2 We will make every effort to provide the accommodation, however we may be unable to do so due to an Event Outside of Our Reasonable Control.

6.3 We may need certain information from you in order to provide the accommodation including and not limited to the following:

(a) The number of people for whom the booking is made, whether they are each under the age of 18 and their names.
(b) Whether you wish to bring a dog of pet (limited to two per holiday home).
(c) The number of vehicles you will bring and any special requirements such as disabled or easy access.

6.4 If you do not provide us with this information after being asked to do so, or if you provide us with incomplete or incorrect information, we may make an additional reasonable charge to cover any extra items supplied or work required. Alternatively, we may cancel your booking. If you do not pay any additional charge, we may then cancel your booking.

6.5 Please be aware we make every effort to accommodate special requests however, these are never guaranteed.

6.6 The total number of people travelling must not exceed the capacity of the accommodation booked. This includes infants and babies that may be in travel cots.

07 Minimum age and other restrictions

7.1 We do not accept bookings from persons under the age of 21. No persons under the age of 21 is permitted on the park unless they are on a booking made by persons over the age of 25 years who is staying on the park, in accordance with that booking, If this requirement is not met your booking may be cancelled.

7.2 Group bookings are available at the discretion of the management. Should you wish to make a group booking please call us on 01507 613014.

7.3 Our park is used by families and friends and although we welcome groups and clubs, bookings for the following may only be made if they are accepted as Authorised Group Bookings:

(a) Hen or Stag parties.
(b) Motorcycle of scooter groups.
(c) Other Groups, Clubs or Associations.
(d) Bookings for more than five units in total.

7.4 Any groups who come to the park without such prior authorisation may be asked to leave without refund or compensation.

08 Visitors

8.1 Visitors are welcome on the park. They are required to comply with our terms and conditions, park rules including the minimum a restriction. It is your responsibility to ensure your visitors are aware of them before they enter the park.

8.2 Visitors must sign in and may park in the visitor’s car park only.

09 Restrictions on the Park

9.1 The following are not permitted on the park:

(a) Motor Homes.
(b) Tents of any kind.
(c) Fifth wheelers of any kind.
(d) Converted commercial vehicles or working vehicles of any kind, including but not
limited to buses, vans and trucks.
(e) Generators of any kind.
(f) Open fires, fireworks and BBQ’s on our decking or near gas bottles.

9.2 Invest East Lindsey Limited cannot accept responsibility for vehicles or their contents when parked on our park except where negligent. Each pitch is allocated a car parking space next to or close by.

Guests may be asked to park second vehicles elsewhere around the park at our discretion.

10 Checking in and out

10.1 Check in times vary depending on the grade of accommodation you have booked. Check in times are generally 4:00pm. Please check the time listed on your booking confirmation. Early check in may be considered if arranged previously. You are asked not to arrive earlier without calling us first. Your accommodation will usually be ready by check in time on the day of your arrival but in the event of any delay we will provide somewhere for you to leave your luggage temporarily.

10.2 After hours check in; Reception closes 6pm daily, however after hours check in is available by contacting Security. If you expect to arrive after 6:00pm, please contact us to let us know. If you do not arrive by 9:00am on the second day of your booking and have not contacted us the booking will be treated as cancelled.

10.3 You must vacate the accommodation by 10:00am on the day of your departure please. Late check out may be permitted between 10:00am and 3:00pm, after prior agreement with us, but is subject to availability and a small charge.

10.4 Please check your accommodation carefully before departure. We cannot accept responsibility for items you leave behind.

11 Accessibility

11.1 Please, let us know at the time of booking whether you require assistance with access. We will be pleased to provide, in advance, as much advice and information as possible to people with disabilities who wish to holiday at Kingfisher Caravan Park.

11.2 Special requests cannot be made as a condition of your booking, as some requests are subject to availability, however we will always try to accommodate them if we are able.

11 If there is a problem with our accommodation

12 If there is a problem with our accommodation

12.1 In the unlikely event that there is a problem with our accommodation:

(a) Please tell us as soon as it is reasonably possible.
(b) Please give us the opportunity to put thing right.
(c) We will make every effort to repair/fix any defect as soon as it is reasonably possible.
(d) If we are able to fix the problem we may offer to re-locate you to another unit of similar grade or higher. If no upgrade or similar grade is available, then we may allocate a lower grade and refund the booking price difference. This is subject to availability and if we are not able to re-locate you then the following remedies will apply:

12.2 We may enter any of our accommodation during the term of your booking in order to inspect it and carry out any repairs that may be found to be necessary, or should we reasonably consider there to be an emergency.

12.3 Please, treat the property, facilities and accommodation at Kingfisher Caravan Park with respect and care so that other guests may continue to enjoy them. In the event you notice to any facilities or equipment on the park, please report it to the park management immediately so that we may take the appropriate action.

12.4 Any malicious, wilful or unreported damage to our property may result in termination of your holiday without refund.

12.5 You may be liable for cost of repair of any damage to our property that is caused maliciously, wilfully or negligently.

13 Our liability to you

13.1 If we fail to comply with these terms and conditions or are negligent, we are responsible for loss or any damage you suffer as a natural consequence of our breach or our negligence. However, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is natural if it is an obvious consequence of our breach or if both you and we contemplated it at the time, we entered into this contract.

13.2 Unless we agree otherwise in writing, we only supply the accommodation for private use. You agree not to use the accommodation for any commercial purpose and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

13.3 We do not exclude or limit in any way our liability for: (a) Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. (b) Fraud or fraudulent misrepresentation.

14 Events outside of our control

14.1 We will not be liable for compensation, or responsible for any failure to perform any of our obligations under these terms and conditions caused by an event outside of our control.

14.2 An Event Outside Our Control means; any act or event beyond our reasonable control, including and without limitation Strikes, Lock-outs or other industrial action by third parties, civil commotion, riots, invasion, terrorist attacks or threat of terrorist attacks, war whether declared or not, threat or preparation of war, explosion, fire, storm, flood, earthquake, subsidence, a pandemic, an epidemic, outbreak of diseases or other natural disasters, or failure of public or private telecommunications networks.

14.3 If an Event Outside Our Control affects the performance of our obligations under these terms: (a) We will contact you as soon as reasonably possible to notify you. (b) We may cancel your booking and refund your payments, or provide alternative accommodation and refund any payments you have made to us, less the cost of alternative accommodation. (c) If the cost of the alternative accommodation is greater than the payments owed to us, you may cancel your booking and we will refund any payments you have made to us.

15 Your rights to cancel or change your booking and receiving refunds

15.1 If you need to cancel your booking, please contact us as soon as possible by calling our Bookings Manager at the park and then confirming the cancellation in writing, ensuring it is signed by the person who made the booking.

15.2 If your stay has already commenced with us, you may cancel your booking but we will not provide any refund.

15.3 You have the following rights to cancel a booking for accommodation, if booked directly with Invest East Lindsey Limited T/as Kingfisher Caravan Park, with the Bookings Manager by phone, email or via our website:

(a) You may cancel any booking by contacting us in writing prior to the start of your stay and within 14 days of receipt of your booking confirmation. We will then confirm your cancellation to you and refund payments you have made to us less our cancelation fee of £20.

If your holiday start date falls within the 14-day period then the cancellation charge applicable will be charges as per clause

15(b). (b) You may cancel any booking after 14 days of receipt of your booking confirmation. Subsequent cancellations charges are calculated based on the number of days prior to your arrival and upon receipt of your written confirmation:

7 days or less, 100% of holiday cost.
8-28 days, 90% of holiday cost.
29-41 days, 50% of holiday cost.
42-55 days, 30% of holiday costs.
56 days or more, £20 cancellation fee.

15.4 You have the following rights to change your booking for accommodation; this is subject to a £10 administration fee:

(a) You may ask us to change the start date of any booking by contacting us in writing prior to the start of your stay, subject to the following conditions:

All requests are subject to availability

The alternative date must be made within 3 months of the original booking date.

If the cost of your alternative date is higher than that of your original booking then the difference in price at the date requested is made will be charged.

If you request the change within 14 days of receiving your booking confirmation and your original start date fall within the same 14-day period then a cancellation charge will be made in addition as per clause 15.3.

If you request the change within 14 days of receiving your booking confirmation and the cost of your alternative date is lower than that of your original booking then no refund will be given, although you will be permitted to cancel your original booking with no cancellation charge and make a new booking for the new dates.

If you request the change after 14 days of receiving your booking confirmation and the cost of your alternative date is lower that your original booking then no refund will be given although you will be permitted to cancel your original booking and make a new booking for the new dates. The cancellation of the original booking is subject to the charges listed in clause

(b) If you wish to shorten your booking, we will refund you the difference between your original booking and a new booking less a pro rata percentage of the cancellation charge that would be applied to a full cancellation of the booking. This refund will not include the deposit you have already paid.

(c) If you wish to extend your booking, then the additional nights will be charged at the rate available on the date at which you make the amendment to the booking.

15.5 Once we have confirmed your booking you may cancel the contract for accommodation and receive a full refund at any time by giving us written notice if: (a) We break the contract in any material way and we do not correct the situation. (b) We change the terms and conditions to your material disadvantage.

16 Park Cancellation Plan

The Park Cancellation Plan is designed to protect guests from forfeited deposits and other payments made towards the holiday cost in the event that they are forced to cancel their holiday on our park. The Cancellation Plan is strongly recommended on all holidays where the total holiday cost exceeds £30.

The cost of the plan for self-catered accommodation is £16 per break for four berth accommodation, £24 for six berth and £32 for eight berth. Holidays with a total cost of less than £30 are not covered by this scheme and refunds in respect of these holidays cannot be made.

The scheme covers holiday cancellation only. This cancellation plan is an additional payment that you make to us in return for additional cancellation rights. It is not an insurance policy and guests are advised to arrange their own insurance cover for personal possessions, vehicle breakdown, emergency expenses, medical expenses etc. Refunds under the plan will be made in respect of cancellations provided the following conditions are met:

(a) Notification of cancellation is made immediately and in any case before the date of arrival and confirmed via email or in writing.

(b) A doctor’s medical certificate or other evidence is provided to show that the cancellation was unavoidable.

(c) Only members of the party included on the booking form and their immediate families are covered.

(d) The cancellation plan must relate to actual and certified illness, death or accidental injury sufficient to prevent a member of the party taking part in the booking, Jury service, Court of Law Witness Summons and redundancy from a job that has been held for at least two years.

(e) The plan cannot be added once you have received your booking confirmation.

17 Our rights to cancel and applicable refunds

17.1 We may cancel a booking due to unavailability of key personnel or key facilities without which we cannot provide accommodation or if accommodation is no longer available due to a change in break theme. We may cancel before your booking starts or in the course of it. If this happens:

(a) We will promptly contact you to let you know.

(b) We may cancel your booking and refund payments for any part of the booking not yet taken, or offer alterative accommodation and refund any payments less the cost of alterative accommodation.

(c) If we offer alterative accommodation, you may still choose to cancel your booking and we will refund the payments you have made to us for any part of the booking not yet taken.

We may cancel the booking at any time with immediate effect if:
(a) You do not pay us when you are supposed to or;
(b) You are in breach of the terms of this contract in any way and do not remedy the situation within a reasonable period after we ask you to.

17.3 Refunds will be returned in the same way your original booking was paid for. Refunds take 7 to 10 working day to return to you once processed. If you have used vouchers or coupons to make your booking these may transfer to another holiday, subject to the conditions of the voucher or coupon but will not be cash refunded.

18 Behaviour standards

18.1 The following is prohibited on our park:
(a) The flying of kites and drones.
(b) Excessive noise or loud music between 11pm and to 8am daily.
(c) The operation of any business or buying, selling or trading on the park without our prior written permission.
(d) Smoking in any of our accommodation, facilities and gas storage areas. You may only smoke in designated areas.
(e) Any illegal behaviour such as violence, theft, drug trafficking and use, verbal or physical abuse or any other anti-social behaviour towards other people on the park including other guests and our staff.

18.2 If during your stay you and or members of your party breach clause 18.1 or if your behaviour, including on social media, is anti-social or in in our reasonable opinion is likely to spoil the enjoyment of the park for others, or cause damage to property, or behave aggressively or abusively towards our staff, again including on social media, you will be required to leave the park immediately and you will not be entitled to a refund.

18.3 If prior to your stay you breach clause 18.1 and or 18.2, for example, when you are visiting the park for any reason or when you are communicating with us or on social media, we may cancel your booking and you will not be entitled to a refund.

18.4 We use CCTV on our park for crime prevention and safety purposes and all calls are recorded for quality and safety purposes.

19 Children

19.1 The supervision of children on the park is the responsibility of their parents or guardians at all times. Particular attention must be paid to children in the playground area.

19.2 Travel cots and highchairs for use in our accommodation may be hired, subject to availability, at a charge of £15 per travel cot and £12 per highchair per break, including VAT, payable at the booking reception. A £10 deposit is also payable and is returned to you once the travel cot or highchair is taken back to the booking office at the end of your stay in the condition in which it was hired.

19.3 Travel cots and highchairs should be requested at the time of booking and you should bring your own cot linen. In most accommodation the travel cot, will fit in the living room only.

20 Pets

20.1 Subject to the rules in this clause, we allow pets on our park.

20.2 There are certain dogs not allowed on our park, in order to maintain the safety and well-being of all our guests. These include; Pitbull Terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa and any other dogs designated by the Dangerous Dogs Act or which are legally required to be muzzled.

20.3 We will require the owner of the pet to remove it from the park if it causes a nuisance or interferes with the comfort of our guests.

20.4 We welcome up to two well-behaved pets per accommodation unit. A charge of £30 per pet per short break, five nights or less and £50 per long break, seven nights or more applies.

20.5 Whilst on our park all pets must wear a collar and identity tag and be kept on a lead under control of a responsible adult at all times. Dog owners are responsible for clearing up after their dogs and disposing of dog fouling in the bins provided.

20.6 We do not accept any pets without our written consent prior to your arrival at the park.

20.7 If you fail to comply with this clause, we may require you to remove the pet and yourselves from the park immediately without refund.

20.8 You must notify us if you bring a dog onto park. Failure to do so may result in us requesting you to leave or pay the additional dog supplement.

21 Your holiday environment

21.1 The operation of our park is subject to legislation and guidelines laid down by the Health and Safety Executive and Local Authorities and their codes of practices and we have the right to adjust our services in order to meet those standards.

21.2 Local Authority planning constraints, which help to preserve the rural nature of Kingfisher Caravan Park, also limit the amount of street lighting we can provide in some areas of the park. Lighting is also intentionally reduced to help children sleep at night. So please take care when walking around the park at night and remember you are in an unfamiliar environment. It is always advisable to carry a pocket torch to help avoid any accidents.

21.3 We check smoke alarms and CO2 alarms regularly and always between bookings but please check yours on arrival and throughout your stay and inform us if they are not working. Please never remove batteries, disable, or interfere with our alarms.

21.4 Walking over grassy and often undulating ground or through wooded areas may also be unfamiliar and my contain aspects of wildlife such as rabbit holes that you and your children should avoid. Also, avoid walking across vacant pitches on the park.

22 Infectious illnesses

22.1 You must inform the Park management should you suffer from an infectious illness whilst you are on holiday. For the protection of our guests, staff and local population, anyone found to have such an illness may be confined to their accommodation or requested to leave our park.

23 Information about us and how to contact us

23.1 We are a company registered in England and Wales. Our registered office address is Invest East Lindsey T/as Kingfisher Caravan Park, Tedder Hall, Manby Park, Louth, Lincolnshire. LN11 8UP. Our registered number is 12344896 and our VAT number is 340 8796 77.

23.2 If you wish to contact us in writing, you can send it via email, post and send it to Invest East Lindsey Limited, Tedder Hall, Manby Park, Louth, Lincolnshire. LN11 8UP. We will confirm receipt of this by contacting you in writing. If we have to contact you or give, you notice in writing, we will do so by email, by hand to the address you provided to us in the booking.

24 How we may use your personal information

24.1 We may use the personal information you provide to:
(a) Provide the accommodation.
(b) Process your payment to us and;
(c) Where you have opted into receive these communications, inform you of offers, special events and news. You can opt out at any time by contacting us.

24.2 Our detail Privacy Policy is available on our website at and lists how we use your information, when we share it with third parties, how long we keep it for and how to contact us.

25 Complaints Policy

If you are dissatisfied with any aspect of your stay with us please speak to our Bookings Manager in the first instance. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. If you are still dissatisfied, you should record your complaint with the park management, who may escalate it to the Park Manager if required.

25.2 If at the end of your holiday you feel that we have not dealt with your complaint satisfactorily you should write to our Bookings Manager or email within 28 days from the end of your holiday setting out your complaint. Please note the correspondence must be from the lead booker on the booking confirmation. Please remember to include your booking reference number and contact details.

25.3 As a consumer, you have legal rights in relation to this agreement. Advice about those rights is available from Citizens’ Advice Bureau or Trading Standards. Nothing in these Terms and Conditions will effect these legal rights.

26 Other important terms

26.1 We may transfer our rights and obligations under these terms and conditions to another organisation and we will always notify you in writing if this happens but this will not affect your rights or our obligations under these terms.

26.2 You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.

26.3 This contract is between you and us. No other person has the right to enforce any of its terms.

26.4 Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in effect.

26.5 If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these terms and conditions by you, we will only do so in writing and that will not mean that we will automatically waive any later breaches by you.

26.6 These terms and conditions are governed by English Law. You and we both agree to submit the jurisdiction of the English courts.

27 Photography

27.1 We employ photographers or videographers from time to time to film events and activities for us on our park. Reasonable notice will be given prior to this happening. You may appear in the background of these shots or even feature or be interviewed. We hope you enjoy being photographed; in most cases, we are happy to share a copy of the image with you. If you do not wish to be captured in, the photos or videos please speak to the film crew.

Invest East Lindsey

Reserves the right to use any images or video taken on the park for marketing and promotional purposes including social media. Additionally if you post any images taken on our park on the Invest East Lindsey Limited social media channels including but not limited to Facebook, Twitter, snapchat, Instagram or other platform then we reserve the right to use these for promotional purposes.

We welcome you to our park and hope you will enjoy your stay with us.
Invest East Lindsey Limited
T/as Kingfisher Caravan Park
Tedder Hall
Manby Park
LN11 8UP

Telephone: 01507 613014

The consumers Charges (Information, Cancellation and Additional Charges) Regulation 2013 say that the main contract terms must be provided to the customer in a permanent form that excludes websites as they may be updated. You should consider either including current park rules as an appendix or providing these to the customer in another way – e.g. as an email attachment when they book. If you let us know what works for you we would happily amend these terms further.